20 August 2019 · London
Hosted over cocktails and canapés at Clerkenwell Grind, our intimate masterclass will be tailored to first-time retailers looking to provide exceptional service through their stores and activations.
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We’ve partnered with Chimera and Diptyque to host a Masterclass in Service, our experts will be leading an interactive session on how to staff your store and enhance the customer experience. Hosted over cocktails and canapes at Clerkenwell Grind, this intimate masterclass will be tailored to first-time retailers looking to provide exceptional service through their stores and activations.
Chimera is a staffing agency that specialises in elevating brands by maximising the quality at every touchpoint of your store. With clients such as Selfridges, Creed, Harvey Nicholls and Byredo, Chimera are trusted by the leaders in retail to ensure top service.
Diptyque is a luxury French perfume house renowned for exceptional fragrance, scented candles and skincare. Chimera has helped support Diptyque's business across all London doors and seamlessly linked with their team on the shop floor.
Both companies will be sharing their expertise through workshops, advice and inspiration. Spaces are limited so it will be first-come, first-served.
Each masterclass will include
Introduction and insights from Chimera and Diptyque
Breakout workshops in small groups whereby we will discuss a customer’s journey, the importance of customer experience and how to build your customer network on the shop floor.
1:1 advice on staffing and brand experience from Chimera, Diptyque and Appear Here’s concierge team
Networking over cocktails and canapes provided by Clerkenwell Grind
Every attendee will be emailed a quick questionnaire before coming to the session so we can tailor workshops to your specific needs